Look up the PSTN switch-off! The old technology that powers landline telephones in the UK will be switched off in 2025. I just got Virgin Media kit and read all information carefully and checked - 5200805No virgin media wall socket. this like pulling teeth 🙂. Connecting Hub 3 To. My Virgin Media App. Follow these steps to install your virgin Media Broadband, TV and Phone service. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. To progress with your broadband switch from Virgin Media to TalkTalk, go to TalkTalk’s website to order your new TalkTalk broadband service. Re: Moving broadband socket. The master plugs into the Hub 3 RJ type socket via the Virgin kit! A RJ to BT conversion lead. Anything beyond the socket where the external line comes in can be removed. We would like to show you a description here but the site won’t allow us. Reply. Whilst doing a bit of painting this old Type 52a block terminal/connection box came apart and the dial tone on the phone went. Thank you. Re: Using existing Bt sockets with virgin. Re: No Wall Socket for Quickstart. My Virgin Media App. Hi, I had to have a tech visit yesterday to reconnect our services after contractors installing fibre for Openreach excavated to hear out Virgin connection in the pavement; and cut through our telephone and Broadband cable in the pavement. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. To get the phones to ring again, following a Virgin-Media "fibre-phone" installation, I changed the extension socket, the engineer plugged the hub's phone port into from an secondary BT socket, to a master BT socket. Next, connect the power cable. We moved the hub upstairs to obtain better coverage but this means it is nowhere near the base unit for our phone. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Although these packages can be rather pricey, they are usually much more cost effective than buying each. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. TP-Link TL-WPA4220T KIT 2-Port Powerline Adapter WiFi Starter Kit (Recommended) FAQ. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Perhaps your master socket isn’t centrally located in your home, so some of your rooms are out of range of the Hub; or maybe you have an office at the end of your garden and your signal needs a boost to reach it. 0. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. After I have a BT line. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. None of the numbers line up correctly to the sockets! It might be possible to use an outdoor route for any new phone cable to avoid wiring inside. The Virgin Media engineer, my DIY books and all the websites tell me so! Being an enthusiastic amateur I am reluctant to ignore the rules and possibly incur a hefty cost from Virgin Media. There is limited ability to tweak the configuration of the BT phones, unfortunately. . All the cabling is the property of Virgin Media and must not be touched. Standard sockets were introduced, as part of the 'New Plan' wiring policy, to allow customers to easily purchase their own telephones, as required by Oftel, the phone regulator. The PC had no signal. Turn on and start the Box. There are three cables at the back of the router. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 01/07/11 - 11:24 in Virgin Media TV and Phone #1. Solved Remove Un Phone Line Just Cut It Virgin Media Community. Once you have the adapter, you can use it to plug your phone into your hub. The house has the brown external junction box fitted to the front of the property on the. Feed this disconnected extension wire into the VM socket and. Thanks for your post on our Community Forums and a very warm welcome to you @rhsfuller. 54 each £8. We would like to show you a description here but the site won’t allow us. This includes TV, Broadband, Wi-Fi Boosters, Phone and Wall. The Virgin wall sockets just have one connector at the bottom. We would like to show you a description here but the site won’t allow us. Call the Pre-installation and delivery team on 0800 052 1734 see if they can help - 5088726Hi, I've been trying and failing to book an engineer to come out and move the master socket from my living room and into my office at home. on 03-02-2023 12:54. Other than that, sound like you need a VM tech to remedy. 26 August 2018 Can I move my own BT or Virgin Media master socket? A BT master socket. All the sockets are put in for you if they do not exist already e. . You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. . Any other sockets that currently work will still do so. Business, Economics, and Finance. I don't work for Virgin Media. I recently already mys first household and have been taking a face to which VM installation at the property. 1 out of 5 stars 99 ratingsI have just done a little test with a 3. However, if you'd like we can send out a technician to perform this work for you but there would be a £25 call out fee. I have had Virgin Media during the last year, but have now requested Vodafone broadband. Bargain Hunter says:. Hub- Adapter-6core cable to phone junction box-junction box to phone socket-other extensions off phone socket- plug phones into sockets. We would like to show you a description here but the site won’t allow us. Engineer simply switch out Virgin faceplates for Openreach and changed wires, leaving me without my still active Virgin phone line. I've looked for an external box but cannot find anything. Unplug the telephone from the telephone wall socket. If the property has Virgin Media cabled up, it would only mean you need the Virgin. Virgin Media; My Virgin Media;. Socket. Re: My Flat doesn’t have wall socket. I have tried to get all 4 set up and can't make them work. @umerarifkhan11 wrote:. Ultrafast Broadband. Doing this will not in any way damage the BT master socket, which will continue to function as a standalone telephone socket for as long as you subscribe to BT. One of these lines is the outgoing line that carries signals to other sockets, devices, or networks. Solved Remove Un Phone Line Just Cut It Virgin Media Community 4936267. If you want to extend the cable from your Virgin Media hub, you will find that SSL coax will do the perfect job. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. We will certainly investigate this matter for you. When I switched to my new provider, a BT engineer came out, since everything was required to be re-connected, I was given the choice to put the master phone socket wherever I wanted. 2. the street is enabled for the service. Dave. VM should provide you with a RJ11 plug to BT socket adapter as per below. The wiring for a virgin socket will vary depending on the system components being used, but there are some basic elements each diagram should contain. I plugged my pod into a socket and connected the ethernet cable to it instead of the Hub (now the PC is getting the signal from the Pod's ethernet port) and nothing happened. The only things visible inside the house are: a openreach Master socket 5c and a small rectangular openreach white box, an aerial socket which is for TV I think and two weird black cables coming out from the wall, both of them "male". He will drill through into the lounge and connect an internal access point to the brown box on. Feb 10, 2007. Turn on and start the hub. cable from wall. For a wires-free alternative, you could use a cordless phone setup. The Bt Openreach Mk4 Socket Wiring Diagram is set up to guide users through the installation process. Phone line - 5 mins. I'm going to be getting virgin media installed in the near future and am currently undergoing a fair bit of building work in my house so want to take the opportunity to have the new internal sockets fitted in the best possible location for myself, rather than wherever is easiest for the engineer. Options. Openreach cannot legally use any Virgin Media infrastructure, that includes any lines to a property. The telephone "Wall socket A" is reconnected to the master socket as the Line in and take over from the old copper wires that come into the property from the street. Hello AdamT23, thank you for reaching out on our help forum about this issue. Will we have to move the base unit of the phone to be nearer to the hub or is there some. Before we invite you in for a private chat, can we just clarify that you still have a dialling tone, are able to make outgoing and receive incoming calls and have your handset plugged in to your master socket currently. However, rather than the piping then entering. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. Most people do, and besides you can pick one up for under £10 and that will allow 999 calls the same as the kit virgin provide. If the problem goes away, then the fault lies with your wiring or devices. The video shows the best practice for termina. Community home. If you plug it into a phone socket or extension, it just won't work. This can sometimes be improved by installing a small device. If you plan on tackling the task yourself, be sure to familiarize yourself with the national wiring regulations. Virgin Media is trialling FTTH in some areas that are not currently cabled, such as Woolhampton, Berkshire, using electricity poles to bring its superfast broadband to new areas. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. Thanks for posting, welcome both to the community and also Virgin Media. If customer service is a concern, you can check out our survey results to see which providers had the best scores. Using just the VM phone adapter connected into the VM hub, try each individual phone in turn, one at a time, and see if you get a ringing sound for an incoming call. I can only find the TV socket. It should be free of charge. At least 30Mbps download speeds in every room or £100 one-off credit. Oct 10, 2019. Now go to your. This cable runs past the wall hole for the Virgin cable, so can I get this cut back and rerouted via the existing hole in the wall (currently occupied by the Virgin. It is divided into two parts: the main diagram, and the power and data line diagrams. 3 weeks ago. 8uF 250v capacitor to provide domestic phones with a 50 to 80v volt ring signal. Superfast Broadband. Using just the VM phone adapter connected into the VM hub, try each individual phone in turn, one at a time, and see if you get a ringing sound for an incoming call. A good Virgin Telephone Master Socket Wiring Diagram will include details such as the type and size of the cables used, their routing through walls and ceilings, and the location of connectors. Re: I need a Virgin Media Wall Socket. SSL coax is extremely versatile and can be used in several applications. You’ll then be able to use your same old phone to make. 17 Apr 2018. It is a master telephone socket which has two connectors: A and B. We would like to show you a description here but the site won’t allow us. I'm going to be getting virgin media installed in the near future and am currently undergoing a fair bit of building work in my house so want to take the opportunity to have the new internal sockets fitted in the best possible location for myself, rather than wherever is easiest for the engineer. Would an engineer be - 5259182 - 2Business, Economics, and Finance. Volt Broadband. Options. El-n-Hils. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Or you may be quicker than average! You won’t be involved the whole time. Amazon product. The BT sockets and Virgin Sockets will be same spec, they have to be for UK regs. I have been trying to tell BT customer service, however "compute says no" and I am. on 03-08-2020 18:05. Following the installation and verification of its functionality, you can browse the web or. We would like to show you a description here but the site won’t allow us. Stream from Virgin Media. If the property has Virgin Media cabled up, it would only mean you need the Virgin services installed or connected to your property. Sometimes there is no wall box, just a trailing cable. You should have around 50V DC across those. Could wire the cable to the internal connection within the socket. 04-11-2022 15:05 - edited 04-11-2022 15:17. The virgin media copper telephone wire (which comes in off the street) is disconnected from the master socket. We would like to show you a description here but the site won’t allow us. Virgin Media Quickstart set up. If you wish to use the new socket outlet to connect a phone then you can cut the BT plug off the end of the new cord, find the two middle wires and connect these to screw terminals 2 and 5 on the. The wiring diagram for the master socket includes the plugs, sockets, wires and colors that are used to connect the various components of the home telephone system. £8p/m extra or included with Gig1 or Volt. Unfortunately we don't use the Openreach master sockets as they are BT only. NTE5a Master Socket with latest IDC connection & complete with backbox (BT Virgin Media compatible) Visit the chargeline Store 4. The only active cable which feeds both sockets is the Virgin cable (leading off to the right and outside to Virgin box). I guess Openreach have just left the old unused analogue phone connection in situ hence the 50V. VM BB TV Landline. Master Socket 5c connection going loose. Excludes broadband faults and broadband network outages. Virgin Media also often bundles its cable broadband packages with TV and phone services. TV box - 15 mins. Manage Your. (Virgin disconnect the line outside your property, then plug a cable from the hub into a phone socket, this makes all your. Stay safe online. Tenda PH6 AV1000 Passthrough Powerline Adapter Kit with 1 x Gigabit Port. The phone base station is currently plugged into a Virgin wall socket downstairs beside the TV connection. Openreach will not use existing virgin wiring and would install new wiring and a master socket. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. Further exclusions & legal stuff apply. on 23-12-2022 10:31. See where this Helpful. Virgin Mobile. All forum topics; Previous topic; Next topic; 1 ACCEPTED SOLUTIONThe unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Pairing in AP mode and EZ Pair (on the bulbs - no option on the plugs) Turning off smart Wi-Fi/Channel Optimisation. You will then know for each phone if it is. This must be done at the time the line is changed over. You may be offered a switchover to a connection from the VM hub as an alternative to repairing the existing line. We all know and love the internet and TV services that can enter our homes through entry points. If it’s a faint or intermittent noisy line try lifting the handset and dialing ‘1’. 01-02-2023 10:59 - edited 01-02-2023 11:00. Thank you for getting back to me and confirming this @paddingtonbear9. Obi202 To Phone Extension Uk Voip Forums. . When you place your order, we'll let you know. We would like to show you a description here but the site won’t allow us. Hello all, I am trying to add a second phone point from my Virgin Media master socket. Faint or Intermittent Noise Perform a Quiet Line Test. If your "master socket" is connecting by 2 and 5 then its not a master socket, the. Andrew Ferguson, andrew@thinkbroadband. See where this Helpful Answer was posted. To do this, the VM install tech simply removes the extension cable from the master socket, and wires it in to the new VM master socket instead. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Phone line - 5 mins. 2. Stream from Virgin Media. I'm a Very Insightful Person, I'm here to share knowledge. Installing Virgin Media Wires. We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. For more information, select the type of broadband service you're planning to switch to on TalkTalk: Fast Broadband. OR Options. The master socket in the property that has been present since I moved in is quite beaten up so I purchased an Openreach Master Socket 5C with the Openreach Mk4 front fascia. You can re-use any microfilter and Ethernet cables. Firstly unplug the damaged connector from the socket and unscrew the two retaining screws holding the front onto the pattress, you will see that there are. Solved No Virgin Media Wall Socket At Installation Community 4832746. Or if the other end of the white cable is in a more useful. It will pull out from the socket. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). Switching from Virgin Media (Reusing Master socket) I have recently moved home and decided to stick with BT. Options. The VM's cable for the wall is also male, Hahaha. For the ADSL faceplate, you will need to connect the two RJ11. If you transfer your broadband and phone to Virgin Media, you’ll pay line rental of £19 a month even if you get VoIP via the hub 3. 3. If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. But my brother had this done and he said they run a completely separate line in, presumably off the fibre. I'm with Virgin broadband and land line. Openreach's full fibre network is a different infrastructure that requires more setup than. . 36 each. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. Thanks for your post and a big welcome to the Community. Remove the front lower cover from the BT socket, note which wires connect to which terminals and then disconnect the wires from the cover. Virgin Media was the UK’s first quadruple-play provider, combining landline, broadband, TV and mobile services in one subscription. GPO Plan 4 socket and plug. Which is fine. I think the issue is to do with the way VM presents its caller ID on the lines of some customers and the BT phone is unable to recognise a 'withheld' caller ID. In my case the BT socket is no longer used at all and my phone connects into the back of the Virgin Hub - no additional socket on the wall needed. Re: Connecting existing extensions to VOIP phone. Harpy. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112Simply install the two wires that come from outside into these two connections. 8uF 250v capacitor to provide domestic phones with a 50 to 80v volt ring signal. Specification wise, it's near identical with current levels with future proofing for frequencies that may be used in the future at some point. Hi @rds261189. There is normally a provision to extend from them, in a way that the extensions can be disconnected for testing. My Virgin Media App. Unfortunately we don't use the Openreach master sockets as they are BT only. on 03-08-2020 18:05. How to install Virgin Media broadband. This will clear the line of dial tone for a short time, allowing you to listen closely. Back a step. 8 March 2011 at 8:29AM. Any telephone wall sockets you have in the home will stop working post-switchover unless you ask VM to link the sockets to the hub's phone connection as part of the switchover process. Virgin Media Wall Socket Example 2. You can also identify a split socket looking at the side. Hi all, Trying to help my mum over phone sort this out as much as I can to try and avoid a £150 BT call out charge. We would be able to install the extensions for in your home for free as part of the change over to the fibre network. Step 3. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. Virgin cable was even simpler as its just a normal paired phone cable coming out with 1 pair of the two terminated into A and B on the Virgin Socket - again working before, working when terminated. Solved: OK So our phone is moving to VOIP in May and I have a few questions --- 1 What codec is used for VM VOIP (will call quality be - 5261506. If upgrading from and old BT socket to an NTE5 connect 2 to the B leg and 5 to the A leg. Virgin Media; My Virgin Media; Shop; Help;. Or call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Please try the above first and come back to us if you still have no working line so we can carry out further diagnostics for you and arrange and engineer if necessary. 23/11/12 - 23:50 #14. In response to Vikki_M. One of VM's methods involves fitting a phone socket next to the VM hub and joining this to the existing phone extension wiring and then using an adapter lead to 'backfeed' from the hub's phone connection into the existing extension wiring. Hi, this video is an introduction to the new NTE5C master socket and MK4 VDSL faceplate by BT Openreach. Plug into the Virgin Media wall socket. Unplug the telephone from the telephone wall socket. Forum Member. Tudor. log into hub3 - 192. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. The cable wiring is the same as the Virgin Media Master socket. the problem os the series its that you. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. Is it necessary to plug the cable to socket for having wifi, if so what can I. They will do this free of charge but it will involve some degree of rewiring to make the necessary connections. Remove all other equipment connected to telephone sockets. Have you since called our team to arrange an engineer visit and connect those so you can get the servic. Damaged Wall socket. If you can't find it, have a look outside for. Removing The Front Of Master Socket Broadban Bt Community. . Looks like it'll probably have to be done though. Hello, I’ve spoke to an online agent and they have arranged a technician to come round! Many thanks! - 5199081Hi AllI’m new here. to 'back-feed' a telephone connection from the new telephone socket upstairs next to the hub which, in turn is linked to the existing phone socket downstairs. Choose the best spot for your wifi hub. Vodafone Broadband is slower compared to Virgin of course, have you sent an E - Mail to Tom Mockridge explaining that you are not happy with. Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. Then press and hold the security button on one of the original adaptors in your network for two seconds. We would like to show you a description here but the site won’t allow us. We have tried plugging it into the only box we found it would fit but no luck. VM will rewire your home phone extensions to create a link between the phone socket on the VM hub and your existing phone sockets. Apologies for any cabling issues. No Coax Wall Socket Virgin Media Community 4802361. I don't have any power sockets on the side of the house where traditionally the drop wire is, the current copper cable comes round the side of the house to the back but even then the master socket is on a side of the room without power so I'd have to get them to bring the fibre cable to the far corner at the rear, basically the opposite corner. The original/old incoming telephone line from the street needs to be disconnected from the old telephone master socket to avoid feeding any new phone connection from the VM hub. Which was great as that is in a better location than my master Socket was. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. Telephone Extension Socket Wires Phone Wiring Colour Code Diagram. Your broadband should still work but may not perform as well as in the master socket. Instructions Remove the lower part of the existing Virgin Media Master socket. At the moment I have ADSL from BT and by the end of this year I will have infinity. Remove the extension cabling connectors from the VM phone adapter in the back of the hub. 03707644) at Media House, Bartley Wood Business Park, Hook, Hampshire RG27 9UP (“Virgin Media”) by West One Technology Limited (registered no. What type of cable does Virgin Media use? SSL Coax. on 12-10-2022 15:38. One to power the router up. The modular isolator shown is exactly what VM currently install. Check out the purple envelope in the top right hand corner for a private message from me, and we can look into this for you. Re: Using existing Bt sockets with virgin. Take off the faceplate, and plug in a known working telephone straight into the socket that is behind it. First things first, if you are switching to Vodafone then you need a new phone line put in unless you have a BT socket already in the property. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. Feed this disconnected extension wire into the VM socket and. #1 Hi All I’m new here. Tudor. Oblivion Posts: 20,248 Forumite. Switching from Virgin Media (Reusing Master socket) Hi all, I have recently moved home and decided to stick with BT. BT had a rating of 67. I have tried: Turning off 5ghz on the Hub settings - and tried to just use 2. Thank you again. Hi I decided to cancel my Virgin Media package down and have Vodafone broadband, only problem is the BT Masters is in my bedroom where. Multi-buy: £8. No knowing the layout of you home doing this might be less obvious than the thick VM cable. Look up the PSTN switch-off! The old technology that powers landline telephones in the UK will be switched off in 2025. Options. Thread starter fartingspartan; Start date 21 Dec 2013. How can I connect the cable from the FILTERED part of the master socket as I do not want to use a filter at the new point? I want to use a basic IJ11 modular socket for the new router point. Landline operators in the UK will switch every home phone in the. Switching from Virgin Media to Vodafone. The isolator has a terminator cap (marked below) fitted to the open end. . Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. Master Socket Issues And Sd Tests Plusnet Community. All I am wanting to do is to make your short adaptor cable 8m long! Surely that us a simple concept. Hi, I had to have a tech visit yesterday to reconnect our services after contractors installing fibre for Openreach excavated to hear out Virgin connection in the pavement; and cut through our telephone and Broadband cable in the pavement. Landline operators in the UK will switch every home phone in the. Plug into the wall socket Push the red label end of the white cable, into. Thread the tie through the slot/hole in the back of the faceplate. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Green/White – White/Green. My VM Router is is my office adjacent to hall. 4Ghz. If you have Virgin cable TV, phone and broadband, that's potentially 3 new sockets - co-ax for the TV and the broadband and a bit of naff old copper wire for the phone which plugs into a socket similar to BT's one. 1. 1. 2. Getting started[diagram] wiring diagram for virgin media Virgin broadband quickstart cable isolation pack connect virginmediaMaking the switch to virgin media. 29-12-2022 20:58 - edited 29-12-2022 21:00. I have only got one rectangular shaped white socket (Shown as below) but it seems old. Joining in. Customer since 1993. We have the quickstart pack but sadly cannot get broadband set up and working. I went to view a new build property last night and was pleasantly surprised to see it had been cabled for Virgin Media. Vonage 2nd line. You would need to work out the exact details with the VM tech doing the work as a lot will depend on your existing hub/phone socket locations and where your existing cable runs are. To ensure the best connection and maximum safety, the wires must be connected correctly. This website. If you have Virgin cable TV, phone and broadband, that's potentially 3 new sockets - co-ax for the TV and the broadband and a bit of naff old copper wire for the phone which plugs into a socket similar to BT's one. I shall have a look through my cables and see what fits. I can't navigate the IVR to get through to a person to actually talk about what I want. The wall box may be branded with the logos of an old cable TV company (not VM). There will be two distinct input lines coming from each end of the socket. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. 1 4.